FAQ
Time: 2013-01-18 00:04:05     Copyfrom: Eyeshot Lighting Limited

1. How To Get Quotation

After browse our website, if you are interested in some of our products, welcome inquiry here. When you send inquiry, please kindly send your company and contact information.

2. How To Place Order

Step 1: you get quotation from our sales
Step 2: Please send follow information to our sales.

1) Items
2) Quantity
3) Buyer Name
4) Shipping destination and shipping method (if you are not sure, according to your order we can give you some suggestions)
5) Consignee
Step 3: We will send PI(Performa invoice) for reference, which include order details, shipment, payment and delivery information
Step 4: if you agrees with PI, please kindly arrange payment.
Step 5: after receive the payment, we will arrange order as soon as possible.
Step 6: after shipment, we will send you tracking number (express), AWB(air cargo) or B/L(sea cargo)
Step 7: when you get the order. If all goes well, order process end.
 

3. How long you can receive the goods?

We begin to process your order as soon as receive payment.

Usually, sample order needs 5-7days, while wholesale order10-15day, we will ship by DHL/UPS/TNT, or by your forwarder. In 3-5 days, you can receive the goods. 

For larger order, sending by air or by sea is the best choice. 

3. Warranty

We provide limited warranty. Please kindly refer to our term here:
 

4. Payment

For sample order, we accept T/T(bank transfer), western union

For bulk order, we accept T/T(bank transfer) or L/C(letter of credit)
 

6. How To Protect Exclusive Rights Of Our Partners

Our goal is establishing long term relations with our customers, so we try our best to keep exclusive rights of long term our partners. Please kind refer our terms here
 

7. Where Can I Get Up To Date Manual

Our online manual is up to date. Please kindly refer to here
 

8. Do You Offer OEM or ODM

Yes. However, we have quantity requirements.